Returns & Exchanges

At Pet Health Club Shop, we want both you and your pet to love your new look, which is why we offer a 30-day return window for all unworn apparel and accessories. If your item doesn't fit or meet your expectations, we provide a seamless exchange or refund process to ensure your satisfaction.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the product is free of pet hair and signs of wear.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, your refund or exchange will be processed within 5-7 business days.